Last updated: October 28, 2026
This Service Agreement ("Agreement") applies to all residential cleaning services provided by Erica Lee's Select Cleaning ("we," "us," "our") to you ("Client"). By requesting a quote, booking, or accepting services, you agree to these terms.
1. Quotes and Pricing
Estimates provided online or by phone are based on the information you give us and are not final. Your price is confirmed before your first cleaning. If the condition, size or scope of the home differs significantly from what was described, we will discuss any price adjustment with you before continuing.
Recurring-service pricing applies only while you keep a regular schedule. If service lapses, pricing may return to one-time rates.
2. Scheduling and Access
- We arrive within a reasonable window of the scheduled time and will let you know if we are running late.
- Please provide safe access to your home (being present, a key, or a door code). Access information is kept confidential.
- If we cannot access the home at the scheduled time, a lockout fee may apply (see Section 3).
3. Cancellations and Rescheduling
Please give at least 48 hours' notice to cancel or reschedule. Cancellations with less notice, or lockouts, may be charged a fee of up to 50% of the scheduled service price. We understand emergencies happen and will always try to be fair.
If we need to reschedule due to illness, weather or other circumstances, we will contact you as early as possible and find a new time at no charge.
4. Payment
Payment is due on the day of service unless other arrangements have been agreed in writing. Accepted payment methods will be confirmed when you book. Late payments may result in paused service.
5. Satisfaction Guarantee
If something was missed, let us know within 24 hours of your cleaning and we will return to re-clean the affected areas at no charge. Refunds are not provided for completed services, but we will always work with you to make it right.
6. Preparing Your Home
- Please pick up clutter, toys and personal items so we can focus on cleaning.
- Secure valuables, cash, jewelry and sensitive documents.
- Let us know about pets, alarms, fragile items or surfaces that need special care.
7. What We Don't Do
For safety reasons, we do not move heavy furniture, climb above a standard step-stool height, clean biohazards (such as mold, bodily fluids or pest waste), or handle hazardous materials. We may decline or stop work in conditions we consider unsafe.
8. Breakage and Damage
We take great care in your home. If something is damaged by our team, please report it within 48 hours and we will work with you to repair or reasonably compensate for the item. We are not responsible for damage caused by improperly secured items, pre-existing wear, or normal use of cleaning products on surfaces you did not tell us require special treatment.
9. Pets
Pets are welcome. We ask that aggressive or anxious pets be secured during cleaning. We are not responsible for pets that escape when doors are opened as part of normal work.
10. Non-Solicitation
During service and for 12 months afterward, Client agrees not to directly hire any team member introduced through Erica Lee's Select Cleaning without our written consent.
11. Ending Service
Either party may end recurring service at any time with notice. Any outstanding balance remains due.
12. General
This Agreement is governed by the laws of the State of Minnesota. If any part is found unenforceable, the rest remains in effect. We may update this Agreement from time to time; the version posted on this page applies to services performed after it is posted.
Questions
Call 763-515-4433 or email Info@tidytwincities.com.